Quote:
Originally Posted by svn09
I do not recommend buying here. Game kept crashing in the main menu, didn't get to use it at all. I tried my best to cooperate with them without giving remote access because it wasn't my PC. I even offered recording everything. Then they accused me of malicious intent even though they had no reason to. All I said was it didn't work on my end and I can't give remote access. After the conversation went nowhere I asked for a refund and wasn't given any, even though they had logs and could see it didn't work for me. I kept saying I don't want to chargeback and instead they threatened of banning me from everywhere, which they did before I even put a chargeback in place.
I'd stay away from here if I was you. I remained calm and tried to resolve the situation but all they did was refuse and/or say I didn't make any sense.
I can show anyone the logs if needed.
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Hello there, we're sorry for the way you feel. I just want to let you know that we have a paid staff support on our discord server that helps with all the inquiries. The anydesk or voice over + screenshare procedure is something very standard for us and our customers are satisfied overall.
We would like to compensate you with a free license and a chat assistance in order to show you that we can do better. We respect that you don't want anyone anydesking on your computer, we're usually checking for active antivirus protections that are blocking the program and if the file paths has been set correctly, we issued you a refund, in case you change your mind please contact us here.
PS: Our staff support suspended your access from our services because he detected some suspicious logs, sometimes they may be incorrectly judged, anyway.
Kind Regards.
Quote:
Originally Posted by zaqrkhan
I am banned on the site. I have emailed you but have received no response? I can also no longer click the "contact us" section. Help?
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Hello, PM Sent here on EPVP with all the details needed.